Privacy Policy

Your trust is sacred. We protect it.

OVERVIEW

At Eliora, your privacy is treated with the same intentionality and care we give to every piece we create. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or engage with us in any way. Our site is powered by Shopify, which enables us to provide secure, streamlined services to you.

By using our website and Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you shop with us, sign up for our newsletter, or browse our site, we may collect the following:

  • Your name and email address
  • Shipping and billing details
  • Payment information (processed securely via Shopify, Stripe, or PayPal — not stored by us)
  • Browsing and device data (e.g., cookies, IP address, session data)

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders
  • Communicate order status or updates
  • Provide customer care and support
  • Send newsletters or promotions, only if you opt-in
  • Improve and personalize your browsing and shopping experience

3. How We Protect Your Data

Your trust matters deeply. We protect your data by:

  • Using encrypted and secure payment gateways
  • Never storing your full payment details
  • Keeping your personal information private — we do not sell or share your data with third parties for marketing purposes

4. Use of Social Media Data

If you engage with us through platforms like Instagram, Facebook, or Pinterest, we may collect publicly available information such as comments or messages to:

  • Respond to your inquiries
  • Improve our customer experience
  • Request permission to feature user-generated content

We never sell this information or share it beyond its intended use.

5. Your Rights and Choices

You have the right to:

  • Access or request a copy of the data we hold about you
  • Ask us to correct or delete your personal information
  • Unsubscribe from marketing communications at any time using the link in our emails
  • Contact us directly at eliora.au@gmail.com for privacy-related concerns

Depending on your location, you may have additional rights under applicable data protection laws.

6. How We Share Your Information

We may share limited data only when necessary, and always with care:

  • With Shopify and other service providers (e.g., shipping partners, payment processors) for order fulfillment and functionality
  • With legal authorities, only when required by law
  • During a business transfer (e.g., sale, merger), in accordance with privacy regulations

7. Our Relationship with Shopify

Our store is hosted by Shopify. Some of your information is processed by Shopify to help power our online experience. Shopify may also use anonymized, aggregated data from interactions across Shopify stores to improve its platform.

To learn more or to exercise your rights over data Shopify processes, visit: https://www.shopify.com/legal/privacy

8. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect data from anyone under the legal age in your jurisdiction. If you believe a minor has submitted personal data to us, please contact us so we can delete it.

9. International Transfers

As our platform is powered by Shopify and other providers, your information may be transferred and stored outside your home country. We follow lawful frameworks for international data transfers, including the EU Standard Contractual Clauses where applicable.

10. How Long We Keep Your Information

We retain your data only as long as necessary for:

  • Fulfilling your orders
  • Maintaining your account
  • Complying with legal obligations
  • Resolving disputes or enforcing agreements

11. Updates to This Policy

We may revise this Privacy Policy from time to time. When we do, we’ll update the date at the top and post changes to our website. Please check this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us:

Business Name: Eliora Lux

ABN: 15 685 046 404

Operating from: Melbourne, VIC, Australia

Contact Email: eliora.au@gmail.com