Please read this carefully before making a purchase from Eliora.

Welcome to Eliora. The terms “we,” “us,” and “our” refer to Eliora, a refined jewellery brand based in Melbourne, Australia. These Terms of Service (the “Terms”) govern your access to and use of our website, products, services, and related features (the “Services”). By engaging with Eliora through this website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please refrain from using the Services.

To use our Services, you must be at least the age of majority in your state or territory of residence. By using the Services, you confirm that you meet this requirement or have parental consent.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. All information provided must be accurate and up-to-date. We reserve the right to refuse or cancel service if we suspect inaccurate information or misuse.

We take care to describe and photograph our products as accurately as possible. However, due to variations in device displays, we cannot guarantee that colours or textures will appear exactly as shown.

Product descriptions, availability, and pricing may change at any time without notice. We reserve the right to limit quantities and discontinue any item.

When you place an order, it constitutes an offer to purchase. Orders are only confirmed once we accept and process your payment.

We may cancel orders for reasons including stock issues, fraud suspicion, or errors. You will be notified via the contact details provided.

Please ensure your order details are correct before submitting, as we may not be able to modify or cancel it once placed.

Prices are listed in AUD and include GST unless otherwise noted. Shipping costs, if applicable, are calculated at checkout.

We reserve the right to change prices at any time. Discounts and promotional offers are subject to terms and may vary across platforms.

You agree to provide current, complete, and accurate payment and billing details. You authorise us to charge your selected payment method for any purchases made through our Services.

We ship all orders via Australia Post Standard. Estimated delivery times within Australia are 2–8 business days, but delays may occur due to unforeseen circumstances.

Once items are dispatched, title and risk of loss transfer to you. We are not liable for shipping delays, lost parcels, or customs issues.

All content on our website—including logos, photography, text, and designs—is the property of Eliora and protected under Australian and international intellectual property laws.

You may not reproduce, reuse, or modify any material without our written permission.

From time to time, we may provide access to third-party tools or features. These are offered “as is” without warranties. Your use of such tools is at your own risk and subject to the third party’s terms.

Our website may contain links to third-party websites. These are provided for your convenience. We are not responsible for the content, policies, or practices of these external sites.

We encourage you to review their terms before interacting or transacting with them.

Eliora is hosted on Shopify. While Shopify powers the backend of our store, all purchases and transactions are directly with Eliora.

Shopify is not responsible for your order, product issues, or fulfilment.

Your privacy matters. We collect and process personal information in accordance with our Privacy Policy.

Because we operate on Shopify, your data may be stored on servers outside of Australia. Please review Shopify’s Privacy Policy for further details.

By submitting feedback, reviews, or suggestions, you grant us a royalty-free, worldwide license to use and publish them.

You confirm that your feedback is truthful, not misleading, and does not infringe any third-party rights.

We reserve the right to remove feedback that violates these Terms or contains harmful content.

Occasionally, information on our site may contain typographical errors or inaccuracies. We reserve the right to correct any errors and to change or cancel orders if needed—even after submission.

You agree not to misuse our Services. Prohibited activities include:

• Unlawful or fraudulent use
• Disrupting or harming the website
• Violating our intellectual property rights
• Uploading harmful or false content

Violation may result in termination of your account and legal action.

We may terminate or suspend your access at any time without notice. You will remain responsible for all charges incurred prior to termination.

Sections regarding intellectual property, liability, indemnity, and governing law shall survive termination.

All Eliora products are provided “as is” without warranties, except where stated (such as our 2-year colour warranty).

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the fullest extent allowed by law, Eliora shall not be liable for any damages arising from your use of the Services or our products, including indirect, incidental, or consequential damages.

This does not exclude any rights you have under Australian Consumer Law that cannot be waived.

You agree to indemnify and hold harmless Eliora and our partners, employees, and suppliers from any claims or liabilities arising from your breach of these Terms or misuse of our Services.

If any provision of these Terms is found unenforceable, the remainder will continue to be valid and enforceable.

These Terms, together with our policies and any legal notices, constitute the full agreement between you and Eliora regarding your use of the Services.

Any prior agreements or understandings, whether written or oral, are superseded.

You may not transfer or assign your rights under these Terms without our written consent. We may assign our rights and obligations without notice.

These Terms are governed by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Melbourne, VIC.

Section headings are included for reference only and do not affect the meaning of the Terms.

We may update these Terms at any time. Changes will be posted on this page, and your continued use of the Services constitutes acceptance. We will notify you of material changes when required by law.

Questions? We’d love to hear from you.

Business Name: Eliora Lux

ABN: 15 685 046 404

Operating from: Melbourne, VIC, Australia

Contact Email: eliora.au@gmail.com